Last Updated: January 02, 2026
BAKI BIHARI Health Care provides online medical consultation services that are non-tangible and time-bound in nature. This Refund and Return Policy outlines the conditions under which cancellations and refunds may be processed.
For any queries, contact us at: bakibiharihcllp@gmail.com
1. Cancellation Window
- Booked services can be cancelled within 4 days of payment only.
- Cancellation requests must be submitted via email to bakibiharihcllp@gmail.com with the transaction ID and reason for cancellation.
- Cancellations are processed only if the consultation has not yet commenced.
2. Refund Eligibility
- Full refund (minus payment gateway charges, if any) will be issued if cancellation is requested within 4 days of payment and the consultation has not started.
- Refunds are processed to the original payment method within 7–10 business days.
- NO refund or return is feasible once the medical consultation is completed, even partially (e.g., doctor has joined the session, prescription issued, or advice provided).
3. Non-Refundable Scenarios
No refunds will be provided in the following cases:
- Consultation has been conducted (fully or partially).
- Cancellation request received after 4 days from payment.
- User fails to attend the scheduled consultation (no-show).
- Technical issues on the user’s end (e.g., poor internet, device malfunction).
- Change of mind after the cancellation window.
4. Service Rescheduling
- If a consultation cannot proceed due to technical failure on our platform, you may:
- Reschedule at no extra cost, OR
- Request a full refund (processed within 7–10 business days).
- Rescheduling must be requested within 24 hours of the failed session.
5. Payment Gateway & Bank Charges
⚠️ IMPORTANT: Any additional bank/payment gateway charges cannot be included in service bill documents since they are not part of service fees. Such charges are non-refundable and will be deducted from the refund amount where applicable.
6. Dispute Resolution
- All refund decisions are final and at the sole discretion of L N Healthcare.
- Disputes must be raised within 7 days of the transaction.
- We comply with applicable consumer protection laws in India.
Contact Us: Email bakibiharihcllp@gmail.com for cancellation or refund requests. Include your booking ID, payment date, and reason.
By booking a consultation, you acknowledge and agree to this Refund and Return Policy.