Privacy Policy

Last Updated: January 02, 2026

BAKI BIHARI Health Care (“we,” “us,” or “our”) operates the website and provides online medical consultation services (collectively, the “Services”). We are committed to protecting your privacy and handling your personal and health information responsibly.

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use our Services. By accessing or using the Services, you consent to the practices described herein.

For questions, contact us at: bakibiharihcllp@gmail.com

1. Information We Collect

We collect information in the following ways:

a. Information You Provide

  • Personal Details: Name, email, phone number, date of birth, gender, address.
  • Health Information: Medical history, symptoms, allergies, medications, reports, and details shared during consultations.
  • Account Data: Username, password, payment details (processed via secure third-party gateways).
  • Communications: Emails, chat logs, feedback.

b. Automatically Collected Information

  • Usage Data: IP address, browser type, device information, pages visited, time spent.
  • Cookies & Tracking: We use essential cookies for functionality and analytics cookies (with consent) to improve user experience. You can manage preferences via browser settings.

c. Information from Consultations

  • Audio/video recordings (only with explicit consent; stored securely for quality and legal purposes).
  • Prescriptions and notes generated by healthcare providers.

2. How We Use Your Information

We use your data to:

  • Schedule and conduct online consultations.
  • Issue prescriptions and follow-up advice.
  • Process payments and send receipts.
  • Improve Services (anonymized analytics).
  • Comply with legal obligations (e.g., Telemedicine Guidelines, 2020).
  • Send service-related notifications (appointment reminders, updates).
  • Respond to your inquiries.

We do not use your data for marketing without explicit opt-in consent.

3. Legal Basis for Processing (India)

Under the Digital Personal Data Protection Act, 2023 (DPDP Act) and IT Act, 2000:

  • Consent: For consultations, health data processing, and optional communications.
  • Legitimate Use: For service delivery, payment, and safety.
  • Legal Compliance: Record-keeping as required by the Indian Medical Council.

You may withdraw consent anytime, but this may limit Service access.

4. Data Sharing and Disclosure

We share information only when necessary:

  • With Healthcare Providers: Licensed doctors/nurses for consultations.
  • Service Providers: Secure third parties for hosting, payment processing, analytics (bound by confidentiality).
  • Legal Requirements: With authorities if mandated (e.g., court orders, public health reporting).
  • Business Transfers: In case of merger/acquisition (with notice).

We never sell your personal or health data.

⚠️ IMPORTANT: Any additional bank/payment gateway charges cannot be included in service bill documents since they are not part of service fees.

5. Data Security

  • Data is encrypted in transit (SSL/TLS) and at rest (AES-256).
  • Access is role-based and audited.
  • We follow ISO 27001-aligned practices and telemedicine security standards.
  • Despite best efforts, no system is 100% secure; we are not liable for unauthorized breaches beyond our control.

6. Data Retention

  • Consultation Records: Retained for 7 years (or as required by law, e.g., MCI guidelines).
  • Account Data: Until you delete your account + 180 days.
  • Backups: Securely deleted after 30 days.
  • You may request deletion of non-mandatory data.

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7. Your Rights

Under DPDP Act and SPDI Rules, 2011, you have the right to:

  • Access your data.
  • Correct inaccurate information.
  • Request deletion (subject to legal retention).
  • Withdraw consent.
  • File a complaint with the Data Protection Authority.

Submit requests to bakibiharihcllp@gmail.com We respond within 30 days.

8. Children’s Privacy

Services are not for children under 13. Minors (13–18) require parental consent. We do not knowingly collect data from children without consent.

9. International Data Transfers

Data is primarily stored in India. If transferred outside (e.g., to cloud providers), we ensure adequate safeguards (e.g., Standard Contractual Clauses).

10. Third-Party Links

The Website may link to external sites (e.g., payment gateways). We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this Policy. Changes will be posted on the Website with the updated date. Continued use after changes constitutes acceptance.

By using BAKI BIHARI Health Care, you acknowledge this Privacy Policy. Contact: bakibiharihcllp@gmail.com

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