Terms and Conditions

Last Updated: January 02, 2026

Welcome to BAKI BIHARI Health Care  (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website (the “Website”) and the online medical consultation services provided through it (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.

For any questions, contact us at: bakibiharihcllp@gmail.com

1. Acceptance of Terms

By registering, accessing, or using the Services, you confirm that you are at least 18 years old (or have parental/guardian consent if under 18) and agree to these Terms, our Privacy Policy, and any additional guidelines we provide. We may update these Terms at any time; continued use constitutes acceptance of changes.

2. Description of Services

BAKI BIHARI Health Care  provides online medical consultations via the Website. These include:

  • Video, audio, or text-based consultations with licensed healthcare professionals.
  • Prescription recommendations (where legally permissible).
  • General health information and advice.

Important Limitations:

  • Services are not for emergencies. In case of medical emergency, call your local emergency services immediately (e.g., 108 in India).
  • Consultations are not a substitute for in-person medical care, diagnosis, or treatment.
  • We do not guarantee specific outcomes, cures, or accuracy of advice for every individual.

3. User Eligibility and Registration

  • You must be a resident of India or a jurisdiction where our Services are legally offered.
  • To book consultations, you must create an account with accurate information (name, contact details, medical history).
  • You are responsible for maintaining the confidentiality of your account credentials.
  • Minors (under 18) require parental/guardian consent and supervision.

4. Booking and Payment

  • Consultations are scheduled via the Website and may require payment in advance.
  • Fees are displayed on the Website and are non-refundable except in cases of technical failure on our end or as required by law.
  • We use secure third-party payment processors. You agree to their terms.
  • Taxes (e.g., GST) may apply as per Indian law.

⚠️ IMPORTANT: Any additional bank/payment gateway charges cannot be included in service bill documents since they are not part of service fees.

5. User Responsibilities

You agree to:

  • Provide accurate, complete, and updated health information.
  • Use the Services only for lawful purposes.
  • Not record consultations without consent of the healthcare provider.
  • Not misuse prescriptions or share them with others.
  • Comply with all applicable laws, including telemedicine regulations in India (e.g., Telemedicine Practice Guidelines, 2020).

6. Healthcare Provider Responsibilities

  • Providers are licensed medical professionals registered with relevant authorities (e.g., Medical Council of India or State Councils).
  • They will maintain confidentiality as per medical ethics and law.
  • They reserve the right to refuse service if they deem it inappropriate (e.g., non-medical queries, abusive behavior).

7. Privacy and Data Protection

Your personal and health data is protected under our Privacy Policy (linked on the Website) and complies with the Information Technology Act, 2000, and Digital Personal Data Protection Act, 2023 (India). We collect data only as necessary for providing Services and do not sell it.

8. Intellectual Property

  • All content on the Website (text, logos, software) is owned by BAKI BIHARI Health Care  or licensed to us.
  • You may not copy, modify, or distribute content without written permission.

9. Disclaimers

  • Medical Disclaimer: Information and advice provided are general and based on details you share. We are not liable for misdiagnosis, adverse outcomes, or reliance on Services without in-person verification.
  • Services are provided “as is” without warranties of any kind.
  • Internet disruptions may affect consultation quality; we are not responsible for such issues.

10. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages.
  • Our total liability shall not exceed the fees paid by you in the last 3 months.
  • This applies even if advised of the possibility of damages.

11. Indemnification

You agree to indemnify and hold harmless BAKI BIHARI Health Care , its affiliates, providers, and employees from any claims arising from your misuse of Services, violation of Terms, or inaccurate information provided.

12. Termination

  • We may suspend or terminate your access for violation of Terms, suspicious activity, or at our discretion.
  • You may stop using Services anytime by closing your account.

13. Governing Law and Dispute Resolution

  • These Terms are governed by the laws of India.
  • Disputes shall be resolved through negotiation, then arbitration in [City, e.g., Delhi] under the Arbitration and Conciliation Act, 1996.
  • Courts in [City] shall have exclusive jurisdiction.

14. Force Majeure

We are not liable for delays or failures due to events beyond our control (e.g., natural disasters, pandemics, internet outages).

15. Miscellaneous

  • These Terms constitute the entire agreement.
  • If any provision is unenforceable, others remain valid.
  • Waiver of any breach does not waive future breaches.

Contact Us: For concerns or feedback, email bakibiharihcllp@gmail.com.

By using BAKI BIHARI Health Care , you acknowledge reading and understanding these Terms.

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